Shipping and Delivery

Last updated: 27 June 2026

We are committed to delivering your order as quickly and accurately as possible. Please note that the summer period is a very busy time, and therefore our processing and delivery times may be longer than usual. Below, you will find all information relating to our shipping and delivery policy.

1. Order processing time

Because of the very busy period we are in , orders are processed within 1–3 working days. As soon as your order has been dispatched, you will receive a tracking number by email.

2. Delivery times

After processing, the average delivery time is 3–8 working days, depending on your location.

Please note that delivery may be delayed during periods of high demand, public holidays or due to customs procedures.

3. Shipping costs

Shipping costs are displayed at checkout and may depend on the weight of the order, the delivery destination and the selected shipping method.

4. Shipment tracking and customer responsibility

The customer is responsible for checking the tracking information through our website and through the tracking link provided by email.

The customer must check whether the parcel will be delivered to their home address or sent to a collection point and, where necessary, collect it within the stated collection period.

Should delivery take longer than expected or should an issue arise, please contact us first at info@willowroselondon.com before opening a chargeback or submitting a refund request through your payment provider.

5. Responsibility during delivery

Where the tracking information confirms that the parcel has been delivered, responsibility for the parcel passes to the customer.

Please check your delivery address carefully before completing your order. Any errors must be reported within 24 hours of placing the order by emailing info@willowroselondon.com.

6. Shipping method and origin

To reduce waste and help lower CO₂ emissions, orders may be shipped directly from our supplier in China.

Depending on the country of delivery, customs charges or import duties may apply.

Our shipping partner is:

Royal Mail